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Customer Support Oxibet: Contact Us 24/7
The customer support oxibet team works every hour the site is open, which is all of them. Live chat and email run 24 hours a day, 7 days a week, 365 days a year.
Canadian players get the same cover at 3 a.m. on a Sunday as at noon on a Tuesday. No queue closes overnight, and no weekend gap leaves you waiting.
Our Dedicated Casino Contact Channels
Pick the channel that matches your question.
- Live chat (recommended). Click the floating chat widget in the bottom corner of any page for instant, real-time messaging with an agent. Average wait time is under 2 minutes.
- Email support. For complex queries or anything that needs an attachment, write to our online casino customer support specialists at [email protected].
- KYC and legal queries. If you are updating your account documentation under our verification terms, send the files straight to [email protected].
Keep your registered email address and account name to hand. Any casino contact us request moves faster when it arrives from the address on file.
What Can Our Support Team Help You With?
Most tickets fall into one of these four areas, and an agent can usually settle them inside a single chat:
- Account access and data. Re-activating a dormant account, updating registration details, or resetting your login.
- Payments. Chasing a delayed deposit, confirming a payment method, or clarifying how withdrawal processing works for Interac, cards, bank transfer, Bitcoin, Ethereum, and Tether.
- Bonuses. Explaining the wagering requirements on the 500% welcome bonus up to $2,500 + 300 free spins, and how free spins are credited.
- Responsible gaming. Setting deposit limits, session reminders, or self-exclusion, and pointing you to independent support services.
For a financial dispute, add the date, the time, and the transaction reference to your first message. We investigate every case and update you at each stage, rather than guessing at an outcome before the review is complete.
Agents answer in English, and Oxibet is open to adults of legal age in their province. Play for entertainment, and reach out the moment something looks wrong on your account.